Having issue with IE

[SouthernReBelle]

This is the problem:

When trying to web browse AND get online, I have internet connection but can't browse. I pinged to see if I have internet connection, yes. The page comes up constantly "Page cannot be found " as with all websites. My proxy is the same setting it was before this crap happened. I am my wits end and wondering if there was something I missed. You wonderful folks fixed my last problem but I'll be darned if I know how to fix this. What I'm going to do is download IE again from a DISC and see if that fixes it.

No matter what I do I can't get IE to work at all. Help.

heather

[thenotch]

Sounds like you lost your DNS settings.

Open up a DOS window and see if you can ping an IP address (Yahoo's IP address is 216.109.118.76) and then see if you can ping a DNS (www.yahoo.com).

If you can ping the IP and not the DNS, your DNS servers are not resolving the names and hence your browser will not understand any requests given to it.

[SouthernReBelle]

How do you get back your DNS settings??

Actually it is now taking forever for IE to even come up. Trying to bring up the browser either through my ISP or IE is taking FOREVER. I'm wondering if this is IE security related or should I take it in to get it looked at.

Heather

[thenotch]

Depends on your ISP... do you have DSL or cable?
It's quite possible the problem isn't on your end. If you have dial-up the DNS settings are usually at the ISP and your system picks them up automatically. With DSL or Cable it can vary depending on the provider.

Also, what operating system are you using??

If it is Windows 2000 or XP right click on Network Neighborhood, choose Properties, then choose your connection (usually Local Area Connection) and right click it and choose Properties. Choose Internet Protocol (TCP/IP) and the click Properties.

Chances are real good that you are using DHCP and everything is set automatically for you. If so then it is probably a DNS issue at the ISP's end. If you have numbers in the box check the bottom set of numbers and make sure they are right according to what your ISP deems them to be.

[SouthernReBelle]

I have a LAN connection with the ISP. It seems that we (the ISP and I) pinged several different ISP numbers and all came up 4 (meaning okay).
It says that I'm connected and receiving information but IE/browser only posts Page Not Found. I tried another ISP just for Poops and Giggles and the same thing happened with them too.

Something happened with my browser and I have no clue on what to do next except redownload IE and see if that works. It's not an ISP issue, it's something on my end and I have no idea how to fix it.

Sigh..Heather

[thenotch]

Try loading Mozilla Firefox as an alternative browser and see if you get the same issue.

From what you are saying it sounds like you are able to ping IP addresses but not DNS names.. so again, if that is the case it is a DNS problem and if your ISP provides you IP and DNS settings that you have to add staticly (you have to type them in) then it should be automatic via DHCP.

Another browser will determine if that is the case. If you load up another browser and it doesn't work there is something wrong at your ISP's end or your static numbers have been altered.

One other thought is you could have a spyware program hijacking your browser. If you haven't already ran SpyBot S&D or Ad-Aware or something of that sort I would HIGHLY reccomend that.

[SouthernReBelle]

I can't load anything but IE downloaded onto a floppy because my CD Rom is having ejection issues. (Don't know why).

Would downloading IE do any good?? Heather

[thenotch]

No... because it is embedded into Windows. Another browser is not embedded and doesnt use the same settings.. just reloading IE won't do anything.

Stupid question, but have you rebooted the computer to see if that fixes the problem?

[SouthernReBelle]

I already have and it didn't fix a darn thing. It's still having issues.

Let me follow the instructions you gave me and I'll let you know tomorrow how it went. Right now, I'm about to throw my computer out the window.

Heather

[DoctorDoom]

Recommendation: dump IE and get a REAL browser. I suggest Opera (http://www.opera.com).

[thenotch]

Mozilla FireFox surpasses Opera. I used Opera for quite a long time, and the advantages FireFox has is that it displays more websites that Opera will not display for the fact that FireFox is based on the Mozilla engine which is what Netscape is based on (I actually remember the days when Netscape was THE browser to have and IE was nothing more than a liberal wetdream).

I do however agree that IE is a piece of junk and that ANYTHING is better than IE.

You can get FireFox HERE (http://www.mozilla.org/products/firefox/)

[DoctorDoom]

I found this on a Dell forum.

getting the "PAGE NOT FOUND" error in Internet Explorer? HERE'S THE FIX!

a fellow member on aximsite (markprieb) found this solution to the "page not found" problem so many of us came across with our axims.

First.. the symptom:

you've got a connection to your router, you have a valid IP address assigned (if you're using DHCP), yet when you try to load any site through PIE you get "This page cannot be found".

solution:

1. Open File Explorer
2. Go to Windows Folder
3. Scroll Down to the "W"s
4. Click on Welcome.exe
5. You will go through the welcome screen like you did when you first got your PPC
6. Believe me, IT WORKS!

credit is due to markprieb for finding this solution. note that doing this will NOT hard reset your ax

http://forums.us.dell.com/supportforums/board/message?board.id=aximwireless&message.id=4428

It's worth a try.

[DoctorDoom]

[ QUOTE ]
Mozilla FireFox surpasses Opera.

[/ QUOTE ]
I DLd it and tried it a few months ago. I didn't like it, so I'm staying with Opera. As a rule, the sites that I frequent have no trouble with bollixed displays. If I really want to look at a site that screws up in Opera, I'll open IE for it (against my better judgement).

IMO, if a website owner can't be bothered to conform to W3C standards or make his/her site look good on ALL browsers, frig'm.

[SouthernReBelle]

[ QUOTE ]
found this on a Dell forum.

getting the "PAGE NOT FOUND" error in Internet Explorer? HERE'S THE FIX!

a fellow member on aximsite (markprieb) found this solution to the "page not found" problem so many of us came across with our axims.

First.. the symptom:

you've got a connection to your router, you have a valid IP address assigned (if you're using DHCP), yet when you try to load any site through PIE you get "This page cannot be found".

solution:

1. Open File Explorer
2. Go to Windows Folder
3. Scroll Down to the "W"s
4. Click on Welcome.exe
5. You will go through the welcome screen like you did when you first got your PPC
6. Believe me, IT WORKS!

credit is due to markprieb for finding this solution. note that doing this will NOT hard reset your ax

[/ QUOTE ]

I don't have welcome.exe in my Windows file at all. I looked and looked and did a search. Nothing.
I put in Firefox, the same thing happened. Page not found..it's almost like there isn't a server or something is bad.
I have DSL connection.

I am beginning to worry that I have to take this to a computer expert to fix. Love, heather

[thenotch]

Let me ask, can you ping an IP address and can you ping a web address (www.yahoo.com)??

If you can't do the IP then it is a problem with your connection, if you can do an IP and NOT a DNS name, then it is a DNS problem which could be (from the sounds of it since you installed FireFox and got the same error) a problem with either your DNS settings on your machine or at your ISP's end. I would call your ISP first before taking your computer anywhere as I really cannot see a computer problem being the cause. It's going to a be a simple setting somewhere most likely that accidentally got changed or via a spyware program or something OR again, a problem with your ISP.

Call them first.

[nosferatuscoffin]

If the cable or DSL modem is connected to a router, I would suggest shutting down the PC, power cycling the router, (unplug it and plug it back in) and rebooting. You also might to do the same with the modem as well. Sounds like it could be a corrupted DHCP connection.

If you have a router, what brand is it? I have came across this issue with both Netgear and Linksys routers and older Linksys routers in particular have had this issue a lot lately lately. Usually because of their updated firmware.

[Timberwolf]

When I have this trouble, the first thing I do (I'm running 98se) is go into Control Panel (via "Start") / add-remove programs and double click "Microsoft Internet Explorer 6 SP1 and Internet Tools". A dialogue box appears - choose "Fix Internet Explorer".

That has done the trick for me almost every time I've run into trouble with IE...the one time it didn't was after that embedded sound file buggered things up on my box.

[SouthernReBelle]

[ QUOTE ]
Sounds like it could be a corrupted DHCP connection.

[/ QUOTE ]

I was thinking something got mixed up between here and there. I'm going to try Notch's approach and see if that works. I'm pretty sure it's on Earthlink's end on why this is acting up like this.

What I found ironic in this is that my CD-Rom would not eject at all and now, it's ejecting like nothing ever happened. Go figure.

Lord knows what in the hell happened to this. I think I'll go back stitch that dragon now...sigh.

Thanks you all. If anyone has any other suggestions, please let me know.

Heather

[nosferatuscoffin]

One more thing you can try is to simply uninstall and reinstall the network card driver.

Right Click on the My Computer icon, then click Hardware/Device Manager/Network Adapters, highlight the driver, right click and choose Uninstall. Reboot. The network card will be auto-detected and the driver will be reinstalled. It is not out of the question that the NIC''s tcp/ip driver got corrupted.

Although this does sound like either a router or ISP issue. Try unplugging the cable modem and leaving it off for a good 15-30 minutes, then restarting it and then the PC.

[Rink]

I finally got my netgear RP614 router back up and running, had to do the Idle timeouts to 0 (it was at 5) and updated the firmware as well cuz it was slow to get online, Now I have a hardware AND software firewall.

[nosferatuscoffin]

Great!

Ironically enough, my old Linksys router died in June and I got the Netgear 614. I was going to ask you if you had gotten that back up or not.

Great to hear that you have. /ubbthreads/images/graemlins/laugh.gif

[Rink]

Yup yup, no more hits from Korea, China, Russia, Italy, Eastern Washington state and NY, midwest, Detroit MI, Ontario Canada, Indonesia, Japan, etc LOL yea I'm so well liked hehe

[SouthernReBelle]

Just to let you all know, I have the computer up and running again. From the bottom of my heart, I want to thank every one of you for helping me out.

I need to start taking classes again.

Love, Heather

[thenotch]

Glad to hear it Heather... but... after that, I gotta ask, what was the final solution??? /ubbthreads/images/graemlins/laugh.gif

[SouthernReBelle]

Called Earthlink and had them reroute to other ISPs. It works...and thank the Lord.
Thanks so much again!

Heather

[nosferatuscoffin]

Glad you got that resolved. /ubbthreads/images/graemlins/laugh.gif Sounded like it had to be either the router or the ISP themselves, seeing that it was strictly DNS.